BCM Community Meals
 
BCM Community Meals is dedicated to providing a high quality, client led, comprehensive delivered meals service to various client groups living in domestic situations. The core principle of the service is to promote independence through support and fulfilment.

Our service plays a vital role ensuring that housebound people who are unable to fend for them selves receive meals. We deliver piping hot two course meals to clients homes 365 days a year. Each flavoursome and appetising meal meets the ABSSC recommended standard for both quantity and nutrition. We plan a monthly menu cycle that ensures each client receives a balanced diet with all the necessary nutrients. Special attention is paid to clients specific dietary needs and preferences including:
 
• Soft Diets
• Pureed Meals
• Gluten Free
• Vegetarian
• Moderate Salt
• Low Fat
• Ethnic Meals 

 
Our ISO 9002 quality assurance system and comprehensive Hazard Analysis at Critical Control Points (HACCP) cover all aspects of production, storage and delivery to ensure the highest standards of food hygiene. BCM Community Meals firmly believe that client satisfaction is paramount. We regularly undertake customer surveys and act upon all comments and suggestions received, only by listening to our clients can we meet their expectations.

Delivery drivers take their role very seriously and are highly committed to providing a caring service. In addition to specific training (food hygiene etc.) they follow approved procedures that quickly alert them to any problems a client might be experiencing, particularly if they can not gain access to a clients home. At the end of their round each driver reports back to their supervisor and passes on all relevant information from or about their clients. This information is then collated and distributed to authorised groups including, social services, G.P. next of kin, etc.
 
Aims and Objectives
 
In providing the service to clients all personnel will at all times aim to:

Provide a high quality, reliable service for as long as it is required.

Match nutritional characteristics to assessed needs and preferences.

Provide a broad range of wholesome and nutritious meals.

 
In order to achieve these aims, the management objectives are to:

Promote within clients self help, independence and community presence.

Match client experience to client expectation.

Liaise with all relevant groups including other providers.

Recruit and employ suitable personnel.

Achieve staff competence through training and communication.

Develop client confidence through reliability, consistency and flexibility.
 
BCM Community Meals is a corporate member of The Advisory Body for Social Services Catering (membership number C4027) and conforms fully to their conditions of membership. As members of the ABSSC we attend regional and national meetings and take an active part in the development and promotion of the organisation and community meals generally. Because of this close involvement we are particularly aware of new developments within the sector and we are continually updating our practices and procedures. 

The ABSSC aims to promote and improve the catering services of Social Services and other caring agencies within Great Britain. It provides a forum for individuals and organisations involved in any aspect of the provision and supply of catering for the agencies to facilitate the exchange and sharing of information, experience and expertise. Also the ABSSC promotes and encourages the development and adoption of the highest professional standards and codes of practice by formulating and publishing guidelines, policy papers and authoritative statements. It encourages and commissions research, study and dissemination of information and publishes results and findings.

The ABSSC is responsible for the commission and publication of the Recommended Standard for Community Meals. This document covers all aspects of the production, distribution and management of a community meals service and is widely accepted as the industry standard. BCM Community Meals complies fully with 1992 standard including the 1995 supplement and is currently assessing with regard to implementation the third edition (1999).
 
 


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